Cancellation & Refund Policy

Cancellation and Refund Policy

All ticket sales are final – All activity tickets purchased from CAAP/CAAPlus are non-refundable and non-transferable once purchased, except where a refund is expressly approved at the sole discretion of CAAP/CAAPlus.

Please ensure that all activity details are correct before completing your purchase.

By purchasing a ticket, you acknowledge and agree that you are committed to attending the activity and that refunds will not ordinarily be provided for circumstances including, but not limited to:

• Change of mind or no longer wishing to attend
• Illness or injury
• Traffic difficulties or delays
• Personal or scheduling conflicts
• Failure to attend the event
• Late arrival or early departure
• Transport, or other personal arrangements
• Failure to check the activity date, time or location

Activity Cancellation or Postponement

If the activity is cancelled by CAAP/CAAPlus, ticket holders will be notified and, where applicable, provided with information regarding refunds or alternative arrangements.

If the activity is postponed or rescheduled, tickets will normally remain valid for the new date. Refunds will not automatically be provided solely because the activity has been rescheduled, unless otherwise stated by CAAP/CAAPlus.

Activity Changes

CAAP/CAAPlus reserves the right to make reasonable changes to the activity, including changes to the venue, date, time, programme, performers, speakers, or other activity details.

Such changes do not automatically entitle ticket holders to a refund.

Discretionary Refunds

In exceptional circumstances, CAAP/CAAPlus may, at its sole discretion, agree to issue a full or partial refund, provide a credit, or offer an alternative arrangement. Any such decision will be considered on a case-by-case basis and does not create an obligation or precedent to provide refunds in similar circumstances.

Requests for a discretionary refund must be submitted to info@caapuk.co.uk and should include the order number, full name, and reason for the request. Submission of a request does not guarantee that a refund will be approved.

Exceptional Circumstances

Refunds or alternative arrangements may be considered at the sole discretion of CAAP/CAAPlus in exceptional circumstances. Any such decision will be made on a case-by-case basis and does not create an obligation to provide refunds in similar circumstances.

Agreement to This Policy

By purchasing a ticket, you confirm that you have read, understood, and accepted this Cancellation & Refund Policy.

Please only purchase tickets if you are confident that you can attend the activity.